FAQ's

Q – Do you allow dogs on your services?

A – Guide dogs, hearing or assistance dogs accompanying registered disabled persons are carried at any time. Assistance dogs should wear their harness or identification jacket when travelling.

Coaches and Rural Services, namely; 144, 500, 502, 506, 507, 510, 512B, 521, 522, 528: Animals, other than trained assistance dogs, will not normally be carried on the Company’s Rural Services or Coaches. These trained assistance dogs should wear their harness or identification jacket whilst travelling.

Exception will be made to small animals which are fully contained within a transport approved pet carrier, (e.g. IATA approved). The pet carrier must be secured on the floor area of the coach beneath the passenger’s feet. Under no circumstances will a pet carrier be allowed on the seats of a vehicle. Carriers that do not meet these standards will be refused travel.

Local Services (N41, N42, N43 N44, N46, N47, 145, 146, 147, 148, 149, 501) One accompanied, well-behaved dog or other small animal which will not be a danger or a nuisance for other customers or our staff is allowed to travel with you on our buses at the discretion of the driver who may reasonably decide where on the bus the animal is best carried.

Where appropriate, dogs must be muzzled or put on a lead in accordance with the Dangerous Dogs Act. Small animals must be caged, boxed or kept on a lead. Any animal carried must remain under control and must not be allowed to sit on the seats.
If you bring an animal onto a bus, you will be held responsible for any damage, loss or injury arising from its presence on the bus.
For more information, please see our conditions of carriage.

Q – Can I take my bicycle on your buses?

A - Folding bicycles and non-motorised folding scooters are permitted on board our buses, provided that they are stowed safely and that they do not block the aisles or access to seats. Electric scooters are not permitted to be brought on board. While we will make every effort to carry folding bicycles, there are instances when this may not be possible, including: (a) if there is insufficient space on the bus; or (b) if your folding bicycle is likely to make the inside of the bus or its seats dirty, and/or could cause discomfort to other Customers.

Due to space and safety considerations, standard non-folding bicycles cannot be carried inside our buses.

Q – How do I know if it is School Holidays or not?

A – The Highland Council school term calendar can be found here – School term dates | School term dates | The Highland Council

Please note that it is subject to change so check before travelling.

Q – Can I pre-book a ticket?

A – Our services work on a first come first served basis.  However, Citylink do sell a limited number of tickets for our Fort William to Mallaig service - Citylink : Connecting Scotland